DELIVERY OF YOUR GOODS (UK MAINLAND ONLY)
Once your order has been processed, your card will be debited as soon as your purchase
has been despatched to you. Items that are in stock will be despatched within 24
hours and items that are out of stock will normally be despatched within 7 days.
We will contact you immediately if there is likely to be a change to this timescale,
i.e. if your purchase is temporarily out of stock with our suppliers, so that you
can decide how you wish to proceed. If you have not received your goods within 14
days, and we have not contacted you, please contact us
. In some cases, larger items will be delivered direct from our suppliers warehouse
and in these instances delivery often takes place the next day. In these circumstances,
we will inform you of the delivery date of your purchase. Please
contact us if you require next day delivery or delivery within the EU so
that we can discuss the cost of this option with you. Deliveries will be shipped
via Royal Mail standard delivery.
SECURE ONLINE ORDERING
Freedom Mobility Equipment uses PayPal's secure online payment system
to process your online payments. None of your credit card or payment details are
stored on Freedom Mobility Equipment's system.
RETURNS AND REFUNDS Goods may be returned to us if faulty or unsuitable for use,
provided we are notified within 10 days of receipt, and the product is unused. Safe
return of the item is the customer's responsibility. For your own protection,
we suggest you use a secure delivery method which requires a signature upon delivery
such as Royal Mail First Class Recorded Delivery. We refund the cost of the product
only and not the initial delivery charge. Should you wish to return an item, please
contact us or fill out a form on the
contact us page.
Please Note: Unfortunately, because of the risk of cross-infections and for reasons
of hygiene, we are unable to accept return of any toileting or bath safety products.
CANCELLATION POLICY
You have the right to cancel the order (except for made-to- measure items) within
seven working days of receipt of the products provided the products are not damaged,
opened or used. All cancellations must be made in writing to us with a returns note
detailing the reason for return and received at our address within the 7 day cooling
off period. If you cancel within 7 days and in accordance with the above procedure,
you will be entitled to a full refund of all monies debited by us within 30 days
of the date the notice of cancellation was given together with the reasonable costs
to you of the return of the products, provided such return is a result of the products
being defective. If you cancel your order but do not comply with the above, then
you will be entitled to a refund of the cost of the products minus the cost for
us to collect the products from you.
WEBSITE/ORDER PROBLEMS
Should you have any problems placing an order, please do not hesitate to contact
us via any of the methods shown on the contact us
page, and we will do our utmost to resolve any issues or concerns you may have.
PRIVACY NOTICE
When you place an order or make an enquiry we will need to know your name, address,
email address and telephone number. Freedom Mobility Equipment is committed to protecting
your privacy and will ensure that this personal information is not disclosed to
third parties, unless prior consent is obtained from you.
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